Ibet casino Privacy Policy – Malaysia Player Data Protection

Ibet casino is an online gaming platform committed to protecting its users' personal information. This Privacy Policy explains in detail how we collect, use, store, protect, and occasionally share your personal data when you use our services.

This policy applies to all information collected through:

• The official ibet casino website at ibetcasino.vin
• Ibet casino mobile app for Android and iOS
• Any communication between you and our support team
• Financial transactions and KYC verification processes

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policy of any external website before providing your personal information to them.

Ibet casino collects various categories of personal data to enable us to provide you with a secure, seamless, and personalized service. Below is a comprehensive summary of the data we collect:

We only collect data that is genuinely necessary for the stated purposes. This data minimisation principle ensures we do not retain irrelevant information about you.

Ibet casino only uses your personal data for legitimate, pre-stated purposes. We will not use your data for any other purpose without first obtaining your consent.

• Identity Verification (KYC): Verify that you meet the minimum age requirement of 18 years and confirm your true identity to comply with anti-money laundering legal requirements.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions quickly, accurately, and securely through trusted payment channels.
• Account Management: Manage your account including login, password settings, account-related communications, and important security notifications.
• Service Improvement: Analyse aggregated usage patterns to improve the gaming experience, introduce new features, and optimise the platform.
• Fraud Detection: Monitor account activity to detect and prevent fraud, hacking, bonus abuse, and any suspicious activity.
• Legal Compliance: Meet applicable legal and regulatory obligations, including reporting suspicious transactions to the relevant authorities when required.
• Marketing Communications: Send promotional offers, the latest bonus information, and platform news — but only if you have consented to receive such communications.
• Responsible Gaming: Monitor gaming habits to identify early signs of gambling problems and offer appropriate assistance or self-exclusion limits.

Your data security is ibet casino's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected against any cyber threats.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using the latest Transport Layer Security (TLS) protocol — the industry standard used by leading banking and financial institutions.
• Encrypted Data Storage: Your password is never stored in plain text. We use one-way cryptographic hashing algorithms that cannot be reversed to store credentials.
• Two-Factor Authentication (2FA): Players can enable two-factor authentication for an additional layer of security when logging in to their account.
• 24/7 Security Monitoring: Our automated monitoring system is always active to detect any unauthorized access attempts or unusual activity on your account.
• Internal Access Control: Only staff who genuinely require access to your data to carry out their duties are permitted to do so, and every access is recorded and audited.
• Regular Backups: Your data is automatically backed up and stored in geographically separate data centres to ensure continuity of service.

Ibet casino holds a firm commitment that your personal data is not for sale or rent to anyone. However, there are certain situations where we need to share some of your data with carefully selected third parties, solely to enable us to provide you with the best possible service.

• Payment Processing Providers: Required transaction information is shared with payment service providers (such as FPX and eWallet providers) to securely process your deposits and fund withdrawals.
• Technical Service Providers: We use trusted third-party providers for services such as server hosting, website analytics, and technical support. They are only permitted to use your data for the purposes specified.
• Legal Authorities: In situations required by law, we may need to disclose data to government authorities or law enforcement, such as for investigations into fraudulent activity or money laundering.
• Audit & Compliance Partners: Independent auditors and authorized regulatory bodies may require access to certain records as part of our audit and compliance processes.

Ibet casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use various types of cookies for different purposes:

• Essential Cookies: These cookies are required for the platform's core functions, such as maintaining your login session and processing transactions. Without them, the platform cannot operate properly.
• Performance Cookies: Help us understand how users interact with the platform to identify areas for improvement. Data collected is anonymised and does not identify individuals.
• Functional Cookies: Allow the platform to remember your preferences such as language, display settings, and gaming preferences to deliver a more personalised experience.
• Security Cookies: Used to detect fraudulent activity and ensure the security of your login sessions by monitoring unusual usage patterns.

You can manage cookie settings through your web browser. Please note that blocking certain cookies may affect the functionality of parts of our platform.

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and ibet casino's internal policies, you have the following rights regarding your personal data:

To submit any request related to the above rights, please contact our privacy team via the live chat feature on the platform or through our support email. We will process your request within 30 business days.

Ibet casino retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active and in use, plus the period required after account closure for audit purposes.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Records: Identity verification documents are retained for five (5) years after account closure in accordance with compliance requirements.
• Communication Logs: Customer support interaction records are retained for two (2) years for quality control and compliance purposes.
• Analytics Data: Anonymised usage data may be retained for a longer period for trend analysis and platform improvement purposes.

When your data is no longer needed, ibet casino will securely delete it using methods that ensure it cannot be recovered by any party.

Ibet casino takes the protection of children and minors extremely seriously. Our platform strictly is not intended for individuals under the age of 18, and we do not intentionally collect personal data from individuals below that age.

• Every account registration requires age verification through a rigorous KYC process.
• If we find that we have inadvertently collected data from a minor, the account in question will be immediately closed and all data will be deleted.
• Parents or guardians who discover that their child has registered at ibet casino are required to contact us immediately for resolution.

Ibet casino reserves the right to update this Privacy Policy from time to time in line with changes in legislation, technological developments, or improvements to our privacy practices. Any changes will take effect as soon as the updated version is published on this page.

For material changes that significantly affect how we use your data, we will provide clear notice via:

• In-platform notification upon your next login
• Email to the address registered in your account
• A prominent notification banner on the platform's home page

We encourage you to review this Privacy Policy page periodically. The latest update date is always displayed at the top of this document for your reference.

If you have any questions, concerns, or complaints regarding our Privacy Policy or how we handle your personal data, the dedicated ibet casino privacy team is always ready to assist you.